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OPTIMISE YOUR BUSINESS EFFICIENCY
Blended Workforce
Field Service
Management Software
Optimise your business operations like the world’s best companies with Blended Workforce Field Service Management software that’s powerful, but not pricey. Get all of the latest tools from the market leaders at a fraction of the price.
Get started with a conversation or a demo of what we can do for you.
READY TO REDUCE COSTS
Dive into a demo
Welcome to your blended workforce field service management solution. Manage your workforce with precision and efficiency, keeping costs to a minimum and service standards high.
Take your business
to the next level.
Complete with implementation and onboardig services and support.
Say goodbye to scheduling headaches! Our cutting-edge AI-based scheduling and optimization algorithm ensures that the perfect technician is always available for the job, minimising costs and maximising efficiency. By analysing factors like capacity, resource management, budget, commitments/SLAs, and distance to cover, our algorithm dispatches the most suitable resource with minimal human intervention, sending only exceptional cases to the back-office.
Our solution is engineered to exceed customer expectations by:
• Optimising Technician Utilisation: Ensuring every technician’s time is utilised to its fullest potential.
• Driving Down Operational Costs: From reducing the need for dispatchers and call centre calls to achieving higher first-time fix rates, we streamline field service operations for maximum cost efficiency.
• Fostering Customer and Employee Loyalty: By minimising churn rates through exceptional service delivery.
• Real-Time Optimization: Our platform dynamically adjusts to business constraints, providing real-time updates and alerts to ensure seamless operations.
• Empowering On-Demand Requests: With overriding capabilities for on-demand service requests, we adapt to your business needs on the fly.
• Enhancing Service Delivery Metrics: By reducing travel costs, improving technician utilisation, and slashing mean time to repair (MTTR) and time to service delivery, we elevate service quality while minimising no-shows, cancelled appointments, and rescheduled appointments.
• Compliance and Satisfaction: Experience a reduction in regulatory and SLA violations while significantly boosting customer satisfaction (CSAT), Net Promoter Score (NPS), and transactional Net Promoter Score (tNPS).
Say hello to a future where service excellence is not just a goal but a reality.
REAL TIME RESOURCE SCHEDULING
Scheduling and Optimisation
RAPID ONBOARDING
Blended Workforce Management
Get your blended workforce up and running faster than ever before with our streamlined onboarding process. Take charge of service delivery with intelligently defined dynamic business rules that ensure control, accountability, and maximum efficiency.
Gain unprecedented visibility and control over your blended workforce and their work orders with our comprehensive features:
• Seamless Onboarding: Simplify the onboarding process with intuitive and intelligent tools that make transitioning to your workforce a breeze.
• Configurable SLA Management: Define multi-level SLAs based on your unique business needs, ensuring service excellence every step of the way.
• Customizable Workflow Management: Tailor workflows to suit your specific requirements, empowering you to manage service delivery efficiently.
• Adaptable Work Lifecycle: Configure work life cycles to align with your business processes, optimising efficiency and productivity.
• Template-Based Work Management: Streamline work management with pre-defined templates, minimising manual tasks and ensuring consistency.
• Flexible Roster Management: Manage rosters effortlessly, enabling agile workforce scheduling for enhanced flexibility and responsiveness.
Experience a myriad of benefits that enhance operational efficiency and drive superior outcomes:
• Rapid Onboarding: Accelerate blended workforce onboarding, reducing implementation time from months to just a week.
• Automated Work Order Creation: Eliminate manual processes and boost productivity by automating work order creation.
• Dynamic Service Delivery Rules: Define, add, delete, and modify service delivery rules dynamically, automating intelligent job routing for optimal outcomes.
• Business Value Visualization: Gain insights into business value to improve job routing and assignment, ensuring maximum efficiency and customer satisfaction.
With our solution, take control of your blended workforce management and elevate your service delivery to new heights of excellence.
Transform every interaction into a memorable experience by demonstrating genuine care for your customers.
Gain unparalleled insights into your customers’ needs and preferences by synchronising detailed information about their history and queries. Understand their concerns and what brings them joy with a comprehensive view of:
• Customer Information: From location and contact details to contracts and more, keep track of every detail effortlessly.
• Install Base Management: Monitor installed products, repair parts, warranties, and AMC details to ensure proactive support.
• Effortless Service Requests: Raise customer service requests in just three clicks, making the process super easy for both customers and staff.
• 360-Degree Service Visibility: Enjoy a complete view of customer service requests, tracking each one to closure while reducing back-office administrative workload.
• Enhanced Back-Office Efficiency: Increase productivity and efficiency by streamlining back-office operations, allowing your team to focus on delivering exceptional service.
• Improved Visibility and Control: Gain heightened visibility and control over service operations, empowering your team to proactively address customer needs.
• Proactive Solutions: Anticipate and address customer issues before they arise, providing proactive solutions that demonstrate your commitment to customer satisfaction.
• Automated Notifications and Reminders: Ensure easy follow-through actions with automated notifications and reminders, keeping customers informed every step of the way.
With our platform, delivering personalised care and exceptional service is not just a goal—it’s a guarantee.
PERSONALISED CUSTOMER SOLUTIONS
Customer Relationship Management
SELF SERVICE PORTAL
Customer Engagement
Forge lasting connections with your customers by delivering service experiences that transcend the transactional. Our platform empowers your end customers to engage with you in real-time, providing instant service and fostering meaningful interactions.
Empower your customers with the tools they need to interact with you seamlessly:
• Self-Service Service Requests: Allow customers to log service requests effortlessly through our intuitive self-service portal.
• Product Registration: Simplify the product registration process, ensuring accurate record-keeping and proactive support.
• Contact Management: Enable customers to add and update their contacts easily, ensuring smooth communication channels.
• Real-Time Updates: Keep customers informed with real-time status updates on their service requests, ensuring transparency and peace of mind.
• Access to Feedback Surveys: Invite customers to share their feedback through CSAT surveys, empowering them to voice their opinions and contribute to service improvements.
• Instant Service Quotes: Provide customers with instant service quotes, enabling informed decision-making and seamless transactions.
• Real-Time Invoices: Generate and deliver invoices in real-time, eliminating delays and streamlining the billing process.
Experience a multitude of benefits that enhance efficiency and satisfaction for both customers and your team:
• Reduced Customer Wait Time: Minimise wait times by empowering customers to initiate service requests independently.
• Streamlined Customer Service Centre: Decrease the volume of customer calls at your service centre, freeing up resources for more meaningful interactions.
• Optimised Technician Assignment: Ensure prompt resolution of issues by assigning the best available technician to address customer concerns.
• Transparent Workflow: Provide customers with full visibility into the service workflow, fostering trust and confidence in your processes.
• Real-Time Communication: Stay connected with customers through timely updates and notifications, enhancing communication and satisfaction.
• Improved CSAT/NPS: Elevate customer satisfaction and Net Promoter Scores (NPS) by delivering exceptional service experiences that exceed expectations.
With our platform, delighting customers and fostering long-term loyalty is not just a goal—it’s a guarantee.
Take control of your work order lifecycle with our comprehensive mobility solution, designed to empower field resources and streamline operations from start to finish. Available on Android, Windows, and iOS platforms, our adaptive solution caters to various devices, including mobile phones and tablets.
Equip your field resources with the tools they need to excel:
• End-to-End Work Order Management: Seamlessly execute and track work orders, parts inventory, labour costs, expenses, and customer history for a complete picture of operations.
• Real-Time Updates: Enjoy real-time updates between the back office and the field, ensuring timely communication and coordination.
• Offline Capabilities: Stay productive even in areas with limited connectivity, thanks to our mobility solution’s offline capabilities.
• Intuitive User Interface: Navigate effortlessly with preconfigured workflows and easy-to-use features, including:
• Optimised work order lists for efficient task management.
• Single-click access to task details, customer history, required steps, and instructions.
• Multimedia capture capabilities, allowing you to capture photos, signatures, and tag them with metadata.
• Parts management functionalities, including parts usage, ordering, swapping, and more.
• Integrated chat feature for seamless communication with the back office or customers.
• Timesheet reporting and sales order management for comprehensive tracking and analysis.
• Customer information updates and invoice creation directly from the mobile device.
• Material management tools for checking stock levels, consuming parts, ordering, and receiving materials.
• Purchase order creation and management to streamline procurement processes.
With our mobility solution, streamline your workflows, enhance productivity, and deliver exceptional service experiences with ease.
IN YOUR POCKET
Mobile Solution
REAL-TIME INVENTORY MANAGEMENT
Inventory and Stock Management
Say goodbye to cumbersome and costly inventory management solutions. Blended workforce field service management Software offers a lightweight yet robust solution to effortlessly manage parts, equipment, materials, and maintain stock within our consolidated Field Service Management solution.
Gain unparalleled visibility into your stock levels with our intuitive solution. Whether it’s managing products, parts, or models, BWFSM Software ensures seamless operations throughout the product life cycle, including warranty tracking.
Experience a host of benefits with our inventory solution:
• Product, Model, and Parts Configuration: Easily create and configure products, models, and parts to suit your business needs.
• Flexible Pricing Rules: Define and manage pricing rules effortlessly to adapt to changing market conditions.
• End-to-End Product Management: From installation to repair, our solution streamlines product lifecycle management.
• Warranty Management: Define warranty and extended warranty rules with ease, ensuring comprehensive coverage for your products.
• Product Install Base Tracking: Keep track of your product install base for better asset management and service delivery.
• Real-Time Stock Updates: Update inventory and stock levels in real-time, ensuring accurate information at all times.
• Seamless Parts Ordering: Place orders for required parts directly from the system, simplifying procurement processes.
• Efficient Parts Logistics: Manage the entire forward and reverse logistics process, including receiving and moving parts effortlessly.
• Comprehensive Dashboards and Reports: Access inventory dashboards and reports for insights into stock levels, trends, and performance metrics.
With BWFSM Software inventory solution, streamline your inventory management processes and take control of your stock like never before.
How do we compare?
BWFSM is the best decision you will make for your business.
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We’ll be in touch right away to schedule a brief call to find out a little more about your business and share a demo of what our software can do for your business.