Introduction
We at empathAIse respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you interact with our website (www.empathAIse.com) and book a discovery call with us.
Data Collection
Personal Information We Collect:
We collect the following personal information from you through our “Book a Discovery Call” form:
Name
Email address
Phone number
Website address
Non-Personal Information We Collect:
Although we don’t currently collect non-personal information directly, we use Google Analytics and Facebook Pixel, which may collect information such as:
Cookies
Browser type
IP address
Usage data (pages visited, time spent on the site, etc.)
How We Collect Data
Directly through forms: When you submit the “Book a Discovery Call” form.
Through third-party services:
Google Analytics: Tracks website interactions and usage data to help us improve the user experience.
Facebook Pixel: Tracks interactions for advertising purposes, helping us optimise marketing campaigns.
Purpose of Data Collection
We collect this data to:
Schedule and prepare for your discovery call
Communicate with you about our services
Improve our services and marketing strategies
Ensure that our marketing is relevant to your needs
Third-Party Sharing
We may share user data with trusted third-party services, specifically:
Google Analytics: For tracking website usage and improving our services.
Facebook Pixel: For optimising marketing campaigns.
We do not sell or share your personal data with other third parties without your consent.
Data Security
We store your personal data in our secure CRM system. We use encryption and secure servers to protect your data. While no online data transmission is 100% secure, we implement all reasonable measures to safeguard your information.
Data Retention
We retain your personal data for a period of 6 years. After this period, your data is securely deleted from our system unless otherwise required for legal purposes.
Use of Cookies and Tracking Technologies
We use cookies and other tracking technologies, including Google Analytics and Facebook Pixel, to enhance your experience and track website performance.
Your Rights
You have the right to:
Access the personal data we have about you
Request updates or corrections to your information
Request deletion of your data
To exercise these rights, please contact us at hello@empathAIse.com. If you become a customer, you can update your details directly within the CRM system.
Changes to the Privacy Policy
We reserve the right to update this policy. Any changes will be posted on this page, and we may also notify you via email.