BLENDED WORKFORCE
Customer Relationship Management
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Comprehensive Customer Profiles: Maintain centralized and up-to-date customer information, including place, address, contact details, and contracts.
Detailed Install Base Management: Track and manage installed products, repair parts, warranty information, AMC coverage, and service history for each customer.
Effortless Service Request Creation: Raise customer service requests in three simple clicks, eliminating complexity and streamlining the process.
Unparalleled Visibility into Service Requests: Gain a 360-degree view of customer service requests, enabling seamless tracking and management from initiation to closure.
Benefits
Streamline Back-Office Operations for Enhanced Efficiency and Control
Reduce the burden of back-office administrative tasks, empowering your team to focus on higher-value activities that drive business growth. By automating repetitive processes, eliminating manual data entry, and leveraging intelligent tools, you can significantly increase back-office efficiency and productivity.
Gain Unparalleled Visibility and Control
Establish a centralized hub for all back-office operations, providing a comprehensive view of critical data and processes. This enhanced visibility empowers you to identify areas for improvement, make informed decisions, and maintain control over essential workflows.
Embrace Proactive Solutions for Streamlined Operations
Anticipate potential issues and proactively address them before they escalate. Implement predictive analytics tools to identify patterns, forecast trends, and take preventative measures to minimize disruptions and optimize resource allocation.
Simplify Follow-Through with Automated Actions
Streamline processes and ensure timely task completion by automating notifications, reminders, and escalations. This automation eliminates the need for manual follow-up, ensuring that critical tasks are completed promptly and efficiently.
Transform Back-Office Operations into a Strategic Advantage
By reducing administrative burdens, enhancing efficiency, and empowering proactive solutions, you can transform your back-office operations into a strategic advantage. A streamlined back-office function not only supports your core business operations but also contributes to overall organizational success and competitive differentiation.
Scheduling
and Optimization
Harness the power of AI-driven scheduling and optimisation to ensure that the most qualified technician is dispatched for each service call, minimising costs and maximising efficiency. Our intelligent algorithm seamlessly balances capacity, resource management, budget constraints, commitments, and distance to select the optimal resources.
- Customer records & contracts
- TRack install base
- Raise customer service requests
- 360 customer view
Blended Workforce Management
Accelerate blended workforce onboarding with our streamlined process, empowering you to rapidly integrate new team members and propel productivity from the very start. Leverage intelligently defined dynamic business rules to establish clear guidelines and enhance accountability for consistent, high-quality service delivery.
- Seamless onboarding
- Configurable multi-level SLAs
- Configurable work life cycle
- Flexible roster management
Customer
Engagement
Cultivate exceptional customer experiences by delivering exceptional service that transcends mere transactions. Empower your end customers to engage seamlessly in real-time and receive instant assistance, fostering stronger connections and enhanced satisfaction by phone, email, live chat, social media, and self-service portals.
- Get real-time status updates
- Get Service Quote
- Get real-time Invoice
- Customer self-service portal