Intelligent Automation, built for Human Connection
Intelligent Automation, built for Human Connection
The Friction Report
Real-world observations on growth, operations, AI and customer experience for SMEs.
Five Small Frictions That Could Be Costing You Enquiries
A review of a real enrichment centre customer journey and the operational friction hiding in plain sight. ...more
The Friction Report | Issue 001
June 19, 2026•3 min read
