BLENDED WORKFORCE
Inventory and Stock Management
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Streamlined Product Catalog Management: Create, configure, and maintain a comprehensive catalog of products, models, and parts.
Flexible Pricing Rules: Define and manage pricing rules to ensure accurate and consistent pricing across all channels.
End-to-End Product Lifecycle Management: Manage product installation, repair, warranty, and extended warranty processes effectively.
Real-Time Inventory Tracking: Update inventory levels and stock quantities in real time for accurate visibility into product availability.
Automated Parts Ordering: Streamline parts ordering with automated processes to ensure timely replenishment.
Seamless Forward and Reverse Logistics: Efficiently manage parts receiving, movement, and return processes.
Actionable Inventory Insights: Gain valuable insights through comprehensive inventory dashboards and reports for informed decision-making.
Benefits
Ensure Seamless Inventory Management for Uninterrupted Service Delivery
Maintain real-time visibility into your inventory levels with automated updates, ensuring you always have the necessary parts, equipment, and materials to meet customer needs. Effectively manage inventory across multiple locations, optimizing stock distribution and minimizing the risk of stockouts.
Leverage Data-Driven Insights for Informed Inventory Decisions
Set reorder points based on historical data, demand forecasts, and lead times to proactively replenish stock levels and prevent stockouts. Generate comprehensive inventory reports that provide actionable insights into inventory trends, slow-moving items, and potential stockout risks.
Optimize Technician Schedules for Efficient Service Delivery
Utilize inventory data to optimize technician schedules, ensuring that the right resources with the right equipment are dispatched to each service call. This proactive approach minimizes downtime, maximizes technician productivity, and enhances customer satisfaction.
Prevent Disruptions and Enhance Service Excellence
Proactively address potential stockouts before they disrupt service delivery. Quickly identify and locate parts, equipment, and materials using real-time inventory data and tracking tools. Empower your team to make informed decisions and maintain a seamless flow of resources to ensure exceptional service delivery.
Customer Relationship Management
Harness the power of AI-driven scheduling and optimisation to ensure that the most qualified technician is dispatched for each service call, minimising costs and maximising efficiency. Our intelligent algorithm seamlessly balances capacity, resource management, budget constraints, commitments, and distance to select the optimal resources.
- Customer records & contracts
- Track install base
- Raise customer service requests
- 360 customer view
Blended Workforce Management
Accelerate blended workforce onboarding with our streamlined process, empowering you to rapidly integrate new team members and propel productivity from the very start. Leverage intelligently defined dynamic business rules to establish clear guidelines and enhance accountability for consistent, high-quality service delivery.
- Seamless onboarding
- Configurable multi-level SLAs
- Configurable work life cycle
- Flexible roster management
Customer
Engagement
Cultivate exceptional customer experiences by delivering exceptional service that transcends mere transactions. Empower your end customers to engage seamlessly in real-time and receive instant assistance, fostering stronger connections and enhanced satisfaction by phone, email, live chat, social media, and self-service portals.
- Get real-time status updates
- Get Service Quote
- Get real-time Invoice
- Customer self-service portal