BLENDED WORKFORCE
Mobility Solution
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Equip your field resources with our comprehensive BWFSM Mobility solution to seamlessly manage the entire work order lifecycle, enabling them to perform their tasks with exceptional efficiency. Our versatile solution seamlessly integrates with Android, Windows, and iOS devices, ensuring accessibility and flexibility across various platforms.
Optimized Work Order List: Easily prioritize and manage your work order list with a streamlined interface.
Intuitive Single-Click Navigation: Navigate seamlessly through the application with intuitive single-click navigation.
Effortless Timesheet Reporting: Accurately track and report timesheets for efficient time management.
Integrated Sales Order Management: Manage sales orders effectively within the unified platform.
On-the-Go Customer Information Updates: Update customer information conveniently from your mobile device.
Mobile Invoice Creation: Issue invoices directly from your mobile device for enhanced flexibility.
Robust Material Management: Effectively manage and track material inventory to optimize resource utilization.
Benefits
Streamlined Work Order Management from Start to Finish
Empower field resources to navigate work orders with ease, maximizing productivity from the start with our intuitive interface and user-friendly features. Access real-time work order details, gather critical data, and submit updates directly from mobile devices, eliminating the need for paper-based processes and manual data entry.
Unleash Peak Field Resource Performance
Our mobility solution provides real-time access to essential information, enabling field resources to make informed decisions, prioritize tasks effectively, and complete work orders accurately and efficiently. This enhanced situational awareness minimizes time spent on administrative tasks, maximizing productivity and propelling field resource performance to new heights.
Adaptive to Your Unique Needs
Our Mobility solution is highly adaptable and can be customized to meet the specific requirements of your organization. Configure the solution to align with your unique workflows, data needs, and device preferences, ensuring optimal performance and a seamless user experience.
Customer Relationship Management
Real-time access to essential information, enabling field resources to make informed decisions, prioritise tasks effectively, and complete work orders accurately and efficiently. This enhanced situational awareness minimises time spent on administrative tasks, maximising productivity and propelling field resource performance to new heights.
- Customer records & contracts
- TRack install base
- Raise customer service requests
- 360 customer view
Blended Workforce Management
Accelerate blended workforce onboarding with our streamlined process, empowering you to rapidly integrate new team members and propel productivity from the very start. Leverage intelligently defined dynamic business rules to establish clear guidelines and enhance accountability for consistent, high-quality service delivery.
- Seamless onboarding
- Configurable multi-level SLAs
- Configurable work life cycle
- Flexible roster management
Customer
Engagement
Cultivate exceptional customer experiences by delivering exceptional service that transcends mere transactions. Empower your end customers to engage seamlessly in real-time and receive instant assistance, fostering stronger connections and enhanced satisfaction by phone, email, live chat, social media, and self-service portals.
- Get real-time status updates
- Get Service Quote
- Get real-time Invoice
- Customer self-service portal