FitCode Pte. Ltd. (trading as “empathAIse”)

Last Updated: 12 December 2025

This Acceptable Use Policy (“Policy”, “AUP”) sets out the rules governing the use of the empathAIse platform (“Platform”) provided by FitCode Pte. Ltd. (“we”, “us”, “our”).

By using the Platform, you (“Customer”, “you”, “your”) agree to comply with this Policy.

Violation of this Policy may result in suspension, restriction, or termination of your account, without refund.

This Policy applies to all users, employees, contractors, and individuals authorised to use your empathAIse account.

1. General Principles

You must use the Platform:

In a lawful, responsible, and ethical manner

In compliance with all applicable laws (PDPA, GDPR, CAN-SPAM, TCPA, etc.)

Without causing harm, disruption, or risk to empathAIse infrastructure or third parties

You are responsible for all activities conducted under your account.

2. Prohibited Activities

The following activities are strictly prohibited.

2.1 Unlawful, Harmful, or Offensive Content

You must not upload, create, transmit, or promote content that contains:

Illegal material

Hate speech, violence, harassment, or abuse

Threats or intimidation

Discrimination (race, gender, religion, disability, etc.)

Pornographic or sexually explicit content

Child sexual content (zero tolerance – immediate termination)

Defamation or slander

Fraudulent claims or misrepresentation

Malware, ransomware, spyware, or harmful code

2.2 Misuse of Messaging Channels (SMS, WhatsApp, Email, Voice)

You must not:

Send unsolicited messages (“spam”) without consent

Use purchased, scraped, or illegally acquired contact lists

Violate PDPA’s Do-Not-Call (“DNC”) rules

Send deceptive, misleading, or harmful messages

Impersonate individuals or brands

Send mass messages without proper opt-in

Use the Platform to send phishing or fraudulent communications

Carriers or providers may block or restrict messages that violate compliance rules. empathAIse is not liable for such actions.

2.3 High-Risk or Restricted Industries

Unless pre-approved in writing, you may not use the Platform for:

Gambling or betting

Adult entertainment

Get-rich-quick schemes

Payday loans or unlicensed financial services

Crypto/FX schemes

Political campaigning

Multi-level marketing (MLM)

Sale or promotion of weapons or explosives

Promotion of illegal drugs

2.4 Security Violations

You must not:

Attempt to circumvent authentication systems

Attempt unauthorised access to any account or system

Probe, scan, or test the vulnerability of the Platform

Perform denial-of-service (DoS/DDoS) attacks

Interfere with or disrupt Platform operations

Use the Platform in a way that imposes excessive technical load

2.5 Data Protection & Privacy Violations

You must not:

Collect or process personal data without proper consent

Upload sensitive personal data without justification and permission

Share customer or user data without authority

Upload medical, health, financial, or government ID data unless lawful

Breach PDPA, GDPR, or similar privacy laws

Store unencrypted sensitive data in plaintext

Attempt to deanonymise anonymised data

2.6 Intellectual Property Violations

You must not:

Upload or use copyrighted materials without permission

Infringe trademarks or intellectual property rights

Use the Platform to host pirated content

2.7 AI Misuse

You must not use AI features for:

Generating harmful or misleading content

Automated harassment or manipulation

Creating deepfakes of real individuals without permission

Legal, financial, or medical decision-making without expert review

Discriminatory or unethical automated decisions

Inputting sensitive personal data into AI prompts unless strictly lawful

AI outputs must always be reviewed by a human before use.

2.8 Prohibited Commercial Use

You may not:

Resell access to the Platform

Offer white-labelled versions of the Platform

Act as an agency, SaaS reseller, or distributor

Provide the Platform as a service to third parties

Share your account with unrelated businesses

Your subscription is strictly for your internal business use.

3. System & Resource Abuse

The following are prohibited:

Excessive API calls that overload systems

Abnormal email/SMS sending patterns

Running unsupported automations or scripts

Using the Platform for hosting non-business files

Storing illegal content of any kind

If your usage threatens system stability, empathAIse may throttle, restrict, or suspend access.

4. Third-Party Platforms & Integrations

When using WhatsApp, SMS, email providers, payment processors, or social media APIs, you must comply with their policies.

Examples include:

Meta/WhatsApp Commerce Policy

Twilio messaging rules

Google and Apple developer terms

Email authentication requirements (DKIM, SPF, DMARC)

Violations may result in third-party blocking, account suspension, or financial penalties — which empathAIse may pass through to you.

5. Reporting Violations

To report misuse or policy violations, contact:

[email protected]

Include:

Your name and organisation

URL or screenshot of violation

Description of incident

empathAIse investigates all reports.

6. Enforcement & Actions

If empathAIse determines that you have violated this AUP, we may, at our sole discretion:

Issue a warning

Suspend specific features (e.g., messaging channels)

Restrict account access

Require corrective action

Temporarily or permanently suspend your account

Terminate your subscription without refund

Report illegal activity to authorities

Seek compensation for damages or legal costs

We may take action without prior notice if necessary to:

Protect the Platform

Comply with legal obligations

Prevent harm to other customers or the public

7. Changes to this AUP

We may update this AUP from time to time.

Your continued use of the Platform constitutes acceptance of updated terms.

8. Contact Details

For AUP issues or compliance queries:

FitCode Pte. Ltd. (trading as empathAIse)

8 Chang Charn Rd, #02-13 Link (THM) Building

Singapore 159637

Email: [email protected]